Terms of Service

Introduction

Please read these Terms of Service ("Terms") thoroughly as they govern your use of Bridge's personalized services for booking entertainment and other content, which includes all of Bridge's websites and software applications that incorporate or link these terms (collectively, the "Bridge Service" or "Bridge Services").

Use of the Bridge Service is subject to the Bridge Privacy Policy and additional terms and conditions presented by Bridge, all of which are made part of these Terms by this reference.

By signing up or subscribing for, or otherwise using, the Bridge Service, you agree to these Terms. If you do not agree to these Terms, you must not use the Bridge Service.

THESE TERMS PROVIDE A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN THE ARBITRATION SECTION BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND. IN ARBITRATION THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.

Service Provider

These Terms are between you and Bridge Booking LLC, 5300 Main Street, Spring Hill, Tennessee, 37174.

Age and Eligibility Requirements

BY USING THE BRIDGE SERVICE, YOU AFFIRM THAT YOU ARE EIGHTEEN (18) YEARS OR OLDER TO ENTER INTO THESE TERMS, OR, IF YOU ARE NOT, THAT YOU ARE THIRTEEN (13) YEARS OR OLDER AND HAVE OBTAINED PARENTAL OR GUARDIAN CONSENT TO ENTER INTO THESE TERMS. You must be at least eighteen (18) years old to register as a Performer, a Tech (a technical professional supporting live events), or an Agent (a user who represents a venue, organizer, or Agency on the Bridge Services), to create a Payment Account, or to receive payments through the Bridge Services. If you are between thirteen (13) and seventeen (17) years old, you may purchase tickets only with the consent of your parent or guardian. Additionally, in order to use the Bridge Service, you represent that you reside in the United States, and any registration and account information that you submit to Bridge is true, accurate, and complete, and you agree to keep it that way at all times. You further represent that you are not subject to sanctions administered by the U.S. government, are not named on any U.S. government restricted-party list, and will comply with all applicable sanctions and export-control laws in connection with your use of the Bridge Services.

The Bridge Service

Bridge provides numerous Bridge Service options. Some Bridge Service options are free of charge, and others require a paid subscription prior to access ("Paid Subscriptions").

Free accounts allow Performers and Techs to create and customize a profile and to be discovered and booked through the Bridge Services. Paid Subscriptions — currently offered for Performers and for Agents (priced per Stage) — provide additional features.

The features, pricing, and limits of each subscription are shown at the time of purchase and on the Bridge pricing page, and may change as described in these Terms.

Third-Party Applications, Devices and Open Source Software

The Bridge Service may be integrated with, or otherwise work in connection with, third-party applications, websites, and services ("Third-Party Applications") and third-party personal computers, mobile handsets, tablets, and other devices ("Devices"). Your use of such Third-Party Applications and Devices may be subject to additional terms, conditions, and policies provided to you by the applicable third-party. Bridge does not guarantee that Third-Party Applications and Devices will be compatible with the Bridge Service.

Service Provider Referrals

Bridge may refer or introduce you to independent third-party service providers, including certified booking partners that provide full-service event booking. Any services you obtain from such a provider are provided solely by that provider under an agreement directly between you and the provider. Bridge is not a party to that agreement, does not supervise or control the provider's services, and makes no warranties regarding them; the disclaimers and limitations of liability in these Terms apply to any referral. Bridge may receive compensation in connection with referrals.

Advertising Technologies and Marketing Integrations

The Bridge Service uses cookies, pixels, and similar technologies provided by third-party advertising partners, including Meta Platforms, Inc. ("Meta"), to measure the effectiveness of advertising and to attribute ticket purchases and related activity to advertising campaigns. The information collected and transmitted, the parties that may receive it (including the advertising accounts of an event's organizer and featured Performers), and the choices available to you — including the right to opt out through the "Your Privacy Choices" control — are described in our Privacy Policy. Organizers, Performers, and Meta are independent parties, and Bridge is not responsible for their privacy practices.

Organizer and Performer Marketing Integrations

If you are an event organizer, Venue, or Performer and you connect an advertising integration to the Bridge Service (for example, by providing a Meta Pixel ID or Conversions API access token), the following additional terms apply to you:

i. you represent and warrant that you own, or are authorized to use, the advertising account and credentials you provide, and that you will keep such credentials accurate, valid, and confidential;

ii. you instruct and authorize Bridge to transmit event, purchase, and buyer information (including hashed contact information and device identifiers) to Meta on your behalf using the credentials you provide;

iii. you are solely responsible for your use of the information you receive through your advertising account and for complying with all applicable laws and third-party terms, including applicable privacy and data protection laws and Meta's Business Tools Terms, Commercial Terms, and Advertising Policies, and for maintaining any privacy notices or consents required for your receipt and use of such information;

iv. you agree to use information received through your advertising integration solely for advertising measurement and campaign optimization in connection with your events on the Bridge Service, and not to sell such information or use it for any other purpose; and

v. Bridge may suspend or disable any advertising integration at any time, including if we believe it is misconfigured, misused, or non-compliant with these Terms, applicable law, or third-party terms.

Bridge does not guarantee the accuracy, completeness, or availability of advertising measurement or attribution, which depend on factors outside of Bridge's control, including Meta's services, browser settings, and end-user choices. Advertising conversions reported across different parties' advertising accounts may overlap and may not equal total ticket sales.

Service Limitations and Modifications

We use reasonable efforts to keep the Bridge Service operational and to provide you with a personalized and immersive experience. However, Bridge reserves the right to change our Bridge Service offerings and their availability from time to time, without notice or liability to you. Such examples include but are not limited to:

- The Bridge Service may experience temporary interruptions due to technical difficulties, maintenance or testing, or updates, including those required to reflect changes in relevant laws and regulatory requirements.

- As part of our goal to provide and maintain a personalized and immersive experience, Bridge may modify, suspend, or stop, permanently or temporarily, providing all or part of the Bridge Service, including certain features, functions, or subscription plans.

Should you have prepaid fees directly to Bridge for a Paid Subscription that Bridge permanently discontinues prior to the end of the subscription period for which you have already paid (the "Prepaid Period"), Bridge will refund you the prorated portion of the prepaid fees for the Prepaid Period after such discontinuation. Your account and billing information must be up to date in order for us to refund you.

Bridge has no liability to you, nor any obligation to provide a refund to you, in connection with internet or other Bridge Service outages or failures that are caused by the actions of government authorities, other third parties, or events beyond our control.

Your Use of the Bridge Service

Creating a Bridge Account

In order to use all or part of the Bridge Service, you may be required to create a Bridge account. Your username and password are personal and should be kept confidential. You may not sell or transfer access to your account, and you acquire no ownership interest in your account or username. You are responsible for activity that occurs under your username and password, except to the extent unauthorized use results from Bridge's failure to maintain reasonable security measures or continues after you have notified Bridge of the unauthorized use. Should your username or password be lost or stolen, or if you suspect unauthorized use of your account, you must notify Bridge customer service immediately.

For any reason, Bridge may require you to change or reclaim your username.

Your Rights to Use the Bridge Service

Subject to your adherence to these Terms, and other applicable terms and conditions, we grant to you a limited, non-exclusive, revocable license to use the Bridge Service for your personal use or, as applicable to your account type (such as Performer, Tech, or Agent accounts), your own internal business purposes in connection with the features made available to that account type. This license does not permit you to resell, sublicense, or commercially exploit the Bridge Service itself. This license is conditioned on your compliance with these Terms; any use of the Bridge Service that exceeds it is unauthorized and may infringe Bridge's intellectual property rights. For more information on this license, please review the Bridge End User License Agreement.

Bridge's Proprietary Rights

The Bridge Service is the property of Bridge Booking LLC or our licensors. All Bridge trademarks, service marks, trade names, logos, domain names, and any other features of the Bridge brand ("Bridge Brand Features") are the sole property of Bridge or its licensors. These Terms do not grant you any rights to use any Bridge Brand Features whether for commercial or non-commercial use.

Subscription Payments and Cancellations

Billing for Paid Subscriptions

You may purchase a Paid Subscription directly from Bridge by paying a subscription fee plus applicable taxes in advance on a monthly basis or some other recurring interval made clear to you prior to your purchase.

Tax rates will be calculated based on the information you provide and the applicable rate at the time of your monthly charge.

Price and Tax Changes

Bridge may from time to time make changes to Paid Subscriptions, including recurring subscription fees and will communicate any price changes to you in advance. Price changes will take effect at the start of the next subscription period following the date of the price change and by continuing to use the Bridge Service after the price change takes effect, you will have accepted the new price. If you do not agree to a price change, you can reject the change by unsubscribing from the applicable Paid Subscription prior to the price change going into effect.

Tax rates are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory, county, or city. Any change in tax rate will be automatically applied based on the account information you provide.

Renewal and Cancellation

Your Paid Subscription will automatically renew at the end of the applicable subscription period, unless you cancel your Paid Subscription before the end of the then-current subscription period. You can cancel your Paid Subscription at any time online through the subscription management page in your account (Account → Subscriptions), or by contacting our customer service team. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the free version of the Bridge Service, should one exist. We do not provide refunds or credits for any partial subscription periods, except as expressly stated in these Terms.

Payments Between Users; Tickets

The Bridge Services include features that allow users to make and receive payments in connection with bookings and events, and to purchase tickets. These features are governed by the Bridge Live Payment Terms and, for ticket purchases, the Bridge Live Ticket & Refund Policy, each of which is incorporated into these Terms. Venues and organizers that list events, book talent, or sell tickets are additionally subject to the Bridge Live Venue & Organizer Terms, which are incorporated into these Terms for those users. Bookings between Venues and Talent are governed by the Bridge Live Default Booking Terms unless the parties agree otherwise. Commission contracts accepted through the Bridge Services are governed by the Bridge Live Default Commission Terms unless the parties agree otherwise, and are applied to payments as described in the Payment Terms. Representation contracts accepted through the Bridge Services — under which an Agency represents the profiles in scope with no commission — are governed by the Bridge Live Default Representation Terms unless the parties agree otherwise. By using any payment or ticketing feature, you agree to the applicable incorporated terms. Payments are processed by our third-party payment processor; use of payment features requires acceptance of the processor's applicable agreements.

User Guidelines

Your access and use of the Bridge Services are available to you as long as you comply with these Terms, other Bridge agreements, and applicable law.

In order to promote an open and interactive environment, Bridge prohibits any content, activity, username, or material that:

i. is illegal or promotes illegal acts of any kind, including but not limited to violations of intellectual property rights, publicity rights, proprietary rights, privacy rights, confidentiality, or violations to agreements in which you are a party, e.g., recording or publishing agreements;

ii. includes malicious content such as malware, viruses, or Trojan horses, or otherwise interferes with the Bridge Services;

iii. is unauthorized commercial or sales activities, such as advertising, promotions, contests, sweepstakes, gambling, bookmaking, or pyramid schemes;

iv. is unauthorized links, references, or promotions of commercial products or services, unless expressly authorized by Bridge;

v. conflicts with the Bridge Terms or any other agreements applicable to your use of the Bridge Services;

vi. has previously been removed from the Bridge Service for violating these Terms or other Bridge agreements;

vii. misrepresents your affiliation with Bridge;

viii. includes yours or any other user's password;

ix. harasses, threatens, bullies, or defames any person, promotes hatred or violence against any person or group, or discloses another person's private or identifying information without their consent;

x. impersonates any person or entity, or misrepresents your identity, qualifications, or affiliations;

xi. is fraudulent or deceptive, including misrepresenting events, tickets, services, or payment obligations;

xii. exploits, endangers, or sexualizes minors;

xiii. uses bots, scrapers, or other automated means to access the Bridge Services, purchase tickets, or collect data; circumvents any security measure, access control, or rate limit; or imposes an unreasonable load on the Bridge Services' infrastructure; or

xiv. circumvents or attempts to circumvent fees owed to Bridge, including by moving transactions initiated on the Bridge Services off-platform to avoid fees.

Brand Accounts

If you create or operate an account or profile on behalf of an Act, Venue, Agency, company, organization, entity, or brand (a "Brand Account"), the terms "you" and "your," as used throughout these Terms and other Bridge agreements, apply to both you and the parties you represent.

By creating or operating a Brand Account, you represent and warrant that you are authorized to grant all permissions and licenses provided in these Terms and other applicable Bridge agreements, to enter into contracts through the Bridge Services on behalf of the parties you represent, and to bind them to these terms.

Delegated Permissions and Representatives

The Bridge Services let users and entities grant other users permissions — for example, to help manage a Venue, an Act, or an Agency, to represent a user or entity in bookings, or to initiate payments. By granting a permission through the Bridge Services, you authorize the grantee to act on your behalf within the scope of that permission, and actions they take within that scope bind you as if you had taken them yourself. You are responsible for the permissions you grant and for keeping them current, and Bridge may rely on the permissions in effect at the time of an action. An Agency is responsible for the actions of its members taken under the Agency's permissions. By linking a Payment Account to a profile, Venue, or Agency, you represent that you are authorized by the Payment Account's Account Holder and by that profile, Venue, or Agency to do so, and that any authorization you give on that Payment Account's behalf under the Bridge Live Payment Terms is within your authority.

Content and Intellectual Property Rights

User Content

The content you post on the Bridge Service

Bridge users may post, upload, or otherwise contribute content to the Bridge Service ("User Content"). For the avoidance of doubt, User Content includes all information, materials and other content that is added, created, uploaded, submitted, distributed, or posted to the Bridge Service by users.

You are solely responsible for all User Content that you post. You promise that, with respect to any User Content you post on Bridge, (a) you own or have the right to post such User Content, including any permissions needed from identifiable individuals appearing in it; and (b) such User Content, or its use by Bridge pursuant to the license granted below, does not: (i) violate these Terms, applicable law, or the intellectual property or other rights of any third party; or (ii) imply any affiliation with or endorsement of you or your User Content by Bridge or any artist, band, label, or other individual or entity without the prior express written consent from Bridge or such individual or entity.

In posting or sharing User Content or other information on the Bridge Service, please keep in mind that content and other information will be publicly accessible and may be used and re-shared by others on the Bridge Service and across the web, so please use caution in posting or sharing on the Bridge Service, and be mindful of your account settings. Bridge is not responsible for what you or others post or share on the Bridge Service.

Monitoring User Content

Bridge may, but has no obligation to, monitor or review User Content. Bridge reserves the right to remove or disable access to any User Content for any or no reason. Bridge may take these actions without prior notification to you.

Copyright Infringement

Bridge respects the intellectual property rights of others and expects users to do the same. If you believe content on the Bridge Service infringes your copyright, you may submit a notification as described in our Copyright & DMCA Policy. Bridge will, in appropriate circumstances, terminate the accounts of users who are repeat infringers.

Licenses you grant to Bridge

User Content

You retain ownership of your User Content when you post it to the Bridge Service. However, in order for us to make your User Content available on the Bridge Service, we do need a limited license from you to that User Content. Accordingly, you hereby grant to Bridge a non-exclusive, transferable, sublicensable, royalty-free, fully paid, worldwide license to reproduce, make available, perform and display, translate, modify, create derivative works from, distribute, and otherwise use any such User Content for the purposes of operating, promoting, and improving the Bridge Service. This license ends when you delete the applicable User Content or your account, except to the extent that (a) the content has been shared with others as part of the Bridge Service and they have not deleted it, (b) copies remain in routine backups or archives for a commercially reasonable period, or (c) retention is required by law or for the establishment or defense of legal claims. Where applicable and to the extent permitted under applicable law, you also agree to waive, and not to enforce, any "moral rights" or equivalent rights, such as your right to be identified as the author of any User Content, including Feedback, and your right to object to derogatory treatment of such User Content.

Feedback

If you provide ideas, suggestions, or other feedback in connection with your use of the Bridge Service or any content ("Feedback"), such Feedback is not confidential and may be used by Bridge without restriction and without payment to you. Feedback is considered a type of User Content under these Terms.

Problems and Disputes

Suspension and Termination of Bridge Service

These Terms apply to you until terminated by either you or Bridge. Bridge may terminate these Terms (including any additional terms and conditions incorporated herein) or suspend your access to the Bridge Service at any time upon Bridge's belief that you have breached any of these Terms, if we stop providing the Bridge Service or any material component thereof, or as Bridge believes necessary to comply with applicable laws. Upon termination of these Terms, or if Bridge suspends your access to the Bridge Service, you agree that Bridge has no liability or responsibility to you, and, except as expressly provided in these Terms, Bridge will not refund any amounts that you have already paid. At any time, you may choose to terminate these Terms, in which case you must cease your use or access of the Bridge Service. Please contact Bridge customer service to learn how to terminate your Bridge account.

In the event of termination, certain provisions must remain in effect by law, either explicitly or by their nature. In addition, the following provisions of this agreement shall also survive:

• Your Use of the Bridge Service
• Content and Intellectual Property Rights
• Warranty Disclaimers
• Limitation of Liability
• Time for Filing a Claim
• Arbitration Agreement
• Indemnification
• Governing Law and Exclusive Venue

Warranty Disclaimers

"As Is"

YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE BRIDGE SERVICES IS AT YOUR SOLE RISK, AND BRIDGE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. BRIDGE AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS (COLLECTIVELY, THE "BRIDGE PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT ARISING FROM USE OF THE BRIDGE WEBSITE, APPLICATION OR SERVICES.

(a) BRIDGE PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION THAT: (1) BRIDGE SERVICES WILL MEET YOUR REQUIREMENTS; (2) YOUR USE OF THE BRIDGE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE; OR (3) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE BRIDGE SERVICES WILL BE ACCURATE OR RELIABLE.

(b) THE BRIDGE SERVICES MAY BE SUBJECT TO DELAYS, CANCELLATIONS AND OTHER DISRUPTIONS. BRIDGE MAKES NO WARRANTY, REPRESENTATION OR CONDITION WITH RESPECT TO THE BRIDGE SERVICES, INCLUDING BUT NOT LIMITED TO, THE QUALITY, EFFECTIVENESS, REPUTATION AND OTHER CHARACTERISTICS OF THE BRIDGE SERVICES.

(c) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM BRIDGE OR THROUGH THE BRIDGE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

(d) FROM TIME TO TIME, BRIDGE MAY OFFER NEW "BETA" FEATURES OR TOOLS WITH WHICH ITS USERS MAY EXPERIMENT. SUCH FEATURES OR TOOLS ARE OFFERED SOLELY FOR EXPERIMENTAL PURPOSES AND WITHOUT ANY WARRANTY OF ANY KIND, AND MAY BE MODIFIED OR DISCONTINUED AT BRIDGE'S SOLE DISCRETION. THE PROVISIONS OF THIS SECTION APPLY WITH FULL FORCE TO SUCH FEATURES OR TOOLS.

No Liability for Conduct of Third Parties

YOU ACKNOWLEDGE AND AGREE THAT BRIDGE PARTIES ARE NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD BRIDGE PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING OPERATORS OF EXTERNAL SITES, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES RESTS ENTIRELY WITH YOU.

No Liability for Conduct of Others

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE BRIDGE SERVICES. YOU UNDERSTAND THAT BRIDGE DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OR LISTINGS OF USERS OF THE BRIDGE SERVICES. ANY BOOKINGS THROUGH THE BRIDGE SERVICES ARE AT YOUR OWN RISK, AND BRIDGE MAKES NO REPRESENTATIONS OR WARRANTIES THAT ANY OFFER IS VALID, OR THAT ANY PARTY WILL COMPLETE A TRANSACTION.

YOU RELEASE THE BRIDGE PARTIES FROM ALL CLAIMS, KNOWN AND UNKNOWN, ARISING OUT OF OR CONNECTED WITH DISPUTES BETWEEN YOU AND OTHER USERS OR THIRD PARTIES. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE § 1542, WHICH SAYS: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.

Limitation of Liability

YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH THE BRIDGE SERVICE IS TO UNINSTALL ALL BRIDGE SOFTWARE AND TO CEASE USE OF THE BRIDGE SERVICE. YOU AGREE THAT BRIDGE HAS NO OBLIGATION OR LIABILITY ARISING FROM OR RELATED TO THIRD-PARTY APPLICATIONS OR THE CONTENT THEREOF MADE AVAILABLE THROUGH OR IN CONNECTION WITH THE BRIDGE SERVICE, AND WHILE YOUR RELATIONSHIP WITH SUCH THIRD-PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH SUCH THIRD PARTIES, YOUR SOLE AND EXCLUSIVE REMEDY, AS WITH RESPECT TO BRIDGE, FOR ANY PROBLEMS OR DISSATISFACTION WITH ANY THIRD-PARTY APPLICATIONS OR THE CONTENT THEREOF, IS TO UNINSTALL OR STOP USING SUCH THIRD-PARTY APPLICATIONS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BRIDGE, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS, OR LICENSORS BE LIABLE FOR (1) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, AND YOU WAIVE ANY RIGHT TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED; (2) ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS (WHETHER DIRECT OR INDIRECT), IN ALL CASES ARISING OUT OF THE USE OF OR INABILITY TO USE THE BRIDGE SERVICE, DEVICES, THIRD-PARTY APPLICATIONS, OR THIRD-PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER BRIDGE HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; OR (3) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE BRIDGE SERVICE, THIRD-PARTY APPLICATIONS, OR THIRD-PARTY APPLICATION CONTENT MORE THAN THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO BRIDGE DURING THE TWELVE MONTHS PRIOR TO THE FIRST CLAIM; OR (B) $30.00.

EXCEPT FOR BRIDGE'S OBLIGATIONS TO PROTECT YOUR PERSONAL DATA AS SET FORTH IN BRIDGE'S PRIVACY POLICY, BRIDGE ASSUMES NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY PERSONALIZATION SETTINGS.

For clarification, these Terms do not limit Bridge's liability for fraud, fraudulent misrepresentation, death or personal injury to the extent that applicable law would prohibit such a limitation.

Time for Filing a Claim

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING UNDER THESE TERMS MUST BE COMMENCED (BY FILING A DEMAND OR FILING AN INDIVIDUAL ACTION AS SPECIFIED UNDER THE ARBITRATION AGREEMENT BELOW) WITHIN ONE (1) YEAR AFTER THE DATE THE PARTY ASSERTING THE CLAIM FIRST KNOWS OR REASONABLY SHOULD KNOW OF THE ACT, OMISSION, OR DEFAULT GIVING RISE TO THE CLAIM; AND THERE SHALL BE NO RIGHT TO ANY REMEDY FOR ANY CLAIM NOT ASSERTED WITHIN THAT TIME PERIOD.

Third-Party Rights

You acknowledge and agree that the owners of content on Bridge and certain distributors (such as app store providers) are intended beneficiaries of these Terms and have the right to enforce these Terms directly against you. Other than as set out in this section, (1) these Terms are not intended to grant rights to anyone except you and Bridge; and (2) in no event shall these Terms create any third-party beneficiary rights.

If you have downloaded any of Bridge's mobile software applications (each, an "App") from the Apple Inc. ("Apple") App Store or if you are using the App on an iOS device, you acknowledge that you have read, understood, and agree to the following notice regarding Apple:

You acknowledge and agree that (i) the Terms are concluded between you and Bridge only, and not Apple, and (ii) Bridge, not Apple, is solely responsible for the App and content thereof. Your use of the App must comply with the Apple App Store Terms of Service.

You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. As between Bridge and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Bridge.

You and Bridge acknowledge that, as between Bridge and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

Arbitration Agreement

Dispute Resolution

PLEASE READ CAREFULLY. THE FOLLOWING SETS FORTH THE TERMS AND CONDITIONS PURSUANT TO WHICH DISPUTES BETWEEN YOU AND BRIDGE WILL BE RESOLVED THROUGH INDIVIDUAL ARBITRATION ("ARBITRATION AGREEMENT"). THE ARBITRATION AGREEMENT REQUIRES YOU AND BRIDGE TO ARBITRATE DISPUTES AND LIMITS THE MANNER IN WHICH WE CAN SEEK RELIEF FROM EACH OTHER. WITH LIMITED EXCEPTIONS, ARBITRATION PRECLUDES YOU AND BRIDGE FROM SUING IN STATE OR FEDERAL COURT. YOU AND BRIDGE AGREE THAT ARBITRATION WILL BE SOLELY ON AN INDIVIDUAL BASIS. YOU AND BRIDGE ARE WAIVING THE RIGHT TO A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. YOU AND BRIDGE ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY.

Notice

Given Bridge's commitment to customer satisfaction, Bridge will try to resolve your concerns. Should these attempts prove unsuccessful, you agree to the process of this section. If you assert a dispute, claim, and/or controversy that in any way relates to or arises in connection with these Terms or your relationship with Bridge as a user of the Bridge Service ("Dispute") against Bridge, you will first contact Bridge by sending written notice ("Claimant Notice") to Bridge Booking LLC, 5300 Main Street, Spring Hill, Tennessee, 37174, with an email copy to support@bridge.live. The Claimant Notice must (i) include your name, address, user name (if any), email address you used to set up your Bridge account (if any), and telephone number; (ii) describe the nature and basis of the Dispute; and (iii) set forth the specific relief sought. If Bridge asserts a Dispute against you, Bridge will first contact you by sending a written notice ("Bridge Notice") to you via email to the primary email address associated with your account. The Bridge Notice must (i) include the name of a Bridge contact and the contact's email address and telephone number; (ii) describe the nature and basis of the Dispute; and (iii) set forth the specific relief sought.

Informal Resolution

You and Bridge agree to give each other an opportunity to resolve any Dispute through an informal resolution process within sixty (60) days after receipt of Claimant Notice or Bridge Notice. If a resolution agreement cannot be reached, then either party shall have the right to submit the Dispute to binding arbitration. The statute of limitations and any filing fee deadlines shall be tolled for 60 days from the date either you or Bridge receive a Claimant or Bridge Notice.

Applicability

If in the process of arbitrating a Dispute this Arbitration Agreement is invalidated in whole, the parties agree that they may seek to resolve the Dispute in a U.S. small claims court or in the federal or state courts of Nashville, Tennessee, consistent with the governing law, jurisdiction, and jury trial waiver sections of these Terms. To the fullest extent permitted by applicable law, each party may bring a Dispute against the other party only in an individual capacity and not participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding. Notwithstanding the foregoing, either party may participate in a class-wide settlement.

Notwithstanding this Arbitration Agreement, either party may (i) bring an individual action in small claims court for a Dispute within that court's jurisdiction, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misuse of intellectual property rights or unauthorized access to or abuse of the Bridge Service.

Rules and Fees

These Terms evidence a transaction involving interstate commerce. Notwithstanding the substantive law that governs other provisions of these Terms, the Federal Arbitration Act ("FAA"), 9 U.S.C. § 1 et seq., shall govern the interpretation and enforcement of this Arbitration Agreement and any arbitration proceedings.

Any arbitration between you and Bridge will be administered by National Arbitration and Mediation ("NAM") in accordance with their rules applicable to the nature of the Dispute, including the Comprehensive Dispute Resolution Rules and Procedures and/or the Supplemental Rules for Mass Arbitration Filings ("NAM Rules"), as modified by this Arbitration Agreement. The NAM Mass Filing Supplemental Dispute Resolution Rules and Procedures (the "NAM Mass Filing Rules") will apply if twenty-five (25) or more similar claims are asserted against Bridge by the same or coordinated counsel or are otherwise coordinated ("Mass Filing").

The arbitration will be conducted by a single, neutral arbitrator selected in accordance with the NAM Rules. Payment of filing, administration, and arbitrator fees will be governed by the NAM Rules, including, for Disputes brought by individual consumers, NAM's fee schedule applicable to consumer disputes; Bridge will pay the portion of such fees that the NAM Rules require Bridge to pay. The arbitration hearing, if any, will be conducted by videoconference or telephone unless you and Bridge agree otherwise or the arbitrator determines, on a party's request, that an in-person hearing is appropriate, in which case it will be held in the county where you reside or another mutually agreed location. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this Arbitration Agreement, except that a court shall decide any dispute concerning the Class Action Waiver. To the extent permitted by applicable law and the NAM Rules, the arbitration proceeding and its records will be kept confidential, except as necessary to confirm or enforce the award.

Batch Arbitration

To increase the efficiency of administration and resolution of a Mass Filing, you and Bridge agree that NAM may (i) administer such claims in batches of up to one hundred (100) claims per batch, (ii) appoint one arbitrator for each batch, and (iii) provide for the resolution of each batch as a single, consolidated arbitration with one set of filing and administrative fees per batch and one final award per batch ("Batch Arbitration"). Batch Arbitration is the only circumstance in which claims of multiple users may be arbitrated together, and it does not authorize class or representative proceedings of any kind.

Arbitrator Unavailability; Severability of this Arbitration Agreement

If NAM is unavailable or unwilling to administer an arbitration consistent with this Arbitration Agreement, you and Bridge will select an alternative arbitration provider; if the parties cannot agree on one, a court of competent jurisdiction shall appoint an arbitration provider or arbitrator. If any portion of this Arbitration Agreement other than the Class Action Waiver is found unenforceable, that portion shall be severed and the remainder of this Arbitration Agreement shall remain in effect. If the Class Action Waiver is found unenforceable as to a particular Dispute, then that Dispute, and only that Dispute, shall proceed in the courts described in the Governing Law and Exclusive Venue section, and the agreement to arbitrate all other Disputes remains in effect.

Your Right to Opt Out

You may opt out of this Arbitration Agreement entirely by sending written notice to Bridge Booking LLC, 5300 Main Street, Spring Hill, Tennessee, 37174, or by email to support@bridge.live, within thirty (30) days after you first accept these Terms. Your notice must include your name, address, the email address associated with your Bridge account, and a clear statement that you wish to opt out of this Arbitration Agreement. Opting out of this Arbitration Agreement does not affect any other provision of these Terms.

Jury Trial Waiver

YOU AND BRIDGE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. YOU AND BRIDGE INSTEAD ELECT THAT ALL DISPUTES SHALL BE RESOLVED UNDER THIS ARBITRATION AGREEMENT, EXCEPT AS SPECIFIED IN THIS SECTION. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS SUBJECT TO LIMITED REVIEW.

Class Action Waiver

YOU AND BRIDGE HEREBY AGREE THAT, EXCEPT AS SPECIFIED ABOVE IN CONNECTION WITH BATCH ARBITRATION, BOTH YOU AND BRIDGE MAY ONLY BRING CLAIMS AGAINST THE OTHER ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS. THE PARTIES FURTHER WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE. DISPUTES OF MORE THAN ONE CUSTOMER OR USER MAY NOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER, EXCEPT AS SET FORTH UNDER THE BATCH ARBITRATION PROCESS.

Indemnification

You agree to indemnify and hold the Bridge Parties (as defined in the "Warranty Disclaimers" section) harmless from any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of: (a) as a seller, the content of your listings and any errors, inaccuracies or omissions therein; (b) your use of, or inability to use, Bridge; (c) your violation of the Terms; (d) your violation of any rights of another party, including any end users of the Bridge Services; (e) your violation of any applicable laws, rules or regulations; or (f) any disputes or claims between you and any other user. Bridge reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Bridge in asserting any available defenses. This provision does not require you to indemnify any of the Bridge Parties for any unconscionable commercial practice by such party or for such party's fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Bridge Services provided hereunder. You agree that the provisions in this section will survive any termination of your Account, the Terms or your access to the Bridge Services.

Communications

The communications between you and Bridge use electronic means. For contractual purposes, you (1) consent to receive communications from Bridge in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Bridge provides to you electronically, via email and on the App, satisfy any legal requirement that such communications be in writing. The foregoing does not affect your statutory rights. Your consent to receive contractual and service communications electronically is separate from any consent to receive marketing communications; marketing communications are governed by our Privacy Policy and applicable law, and you may opt out of them at any time without affecting these Terms or your use of the Bridge Service.

Bridge sends service-related text messages — such as ticket delivery, verification codes, and booking notifications — to the phone number you provide. Message and data rates may apply according to your carrier's plan, and Bridge is not responsible for carrier charges. You can turn off non-essential text notifications in your account's notification settings. Consent to receive marketing text messages is never a condition of purchasing anything from Bridge.

Changes to Terms

Bridge may make changes to these Terms, or the other incorporated Bridge policies and conditions, from time to time by notifying you of such changes by any reasonable means, including by posting the revised Terms on the applicable Bridge Service. For material changes, Bridge will provide electronic notice by email, an in-service pop-up message, or other prominent notice within the Bridge Service, or other means.

Your continued use of the Bridge Service following any changes to these Terms will constitute your acceptance of such changes. Bridge Subscribers who do not wish to continue using the Bridge Service under the updated Terms must close their Bridge account prior to their renewal date or thirty (30) days after the effective date of the updated Terms, whichever occurs first.

If Bridge makes any material change to the Arbitration Agreement, except a change to the notice address, you may reject any such change by sending us a personally signed, written notice of your decision to opt out of those changes via email to support@bridge.live (typing your full name in the email satisfies the signature requirement). This opt-out notice must be sent within thirty (30) days of when we notify users of the change and include: (1) your name, address, email address associated with your Bridge account, phone number, and Bridge username. Such an opt-out must be sent by you personally from your personal email address, and not by your agent, attorney, or anyone else purporting to act on your behalf. The opt-out notice also must include a statement that you wish to reject the change to the Arbitration Agreement.

Assignment

Bridge may assign any or all of these Terms, and may assign or delegate, in whole or in part, any of its rights or obligations under these Terms. You may not assign these Terms, in whole or in part, nor transfer or sublicense your rights under these Terms to any third party.

Force Majeure

Bridge will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, government action, labor disputes, internet, utility, or telecommunications failures, or failures of third-party services. This section does not excuse the payment of amounts already owed.

Governing Law and Exclusive Venue

THE TERMS AND ANY DISPUTE RELATED THERETO WILL BE GOVERNED AND INTERPRETED BY AND UNDER THE LAWS OF THE STATE OF TENNESSEE, WITHOUT GIVING EFFECT TO ANY PRINCIPLES THAT PROVIDE FOR THE APPLICATION OF THE LAW OF ANOTHER JURISDICTION.

To the extent that you and Bridge are permitted under these Terms to initiate litigation in court, both you and Bridge agree and consent that all claims and disputes arising out of or relating to the Terms will be litigated exclusively in the state and federal courts located in Nashville, Tennessee and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Severability

If any portion of these Terms are held invalid or unenforceable, that portion shall be enforced to the extent permitted by law and the remaining portions shall remain in full force and effect. Some jurisdictions do not allow the exclusion or limitation of certain rights, warranties, or liabilities. Nothing in these Terms excludes, limits, or waives any right or remedy you have that cannot be excluded, limited, or waived under applicable law, and any provision that would do so applies to you only to the maximum extent permitted by that law.

Entire Agreement

These Terms and any additional terms and conditions you are required to accept if you choose to use the Bridge Platforms constitute the entire agreement between you and Bridge Booking LLC with respect to Bridge and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to Bridge. In the event of a conflict between these Terms and any other Bridge document, the following order of precedence applies to the extent of the conflict: (1) the Bridge Live Payment Terms, for payment matters; (2) the Bridge Live Ticket & Refund Policy, for ticket purchases; (3) the Bridge Live Venue & Organizer Terms, for venue and organizer matters; (4) these Terms; and (5) the Bridge End User License Agreement. No amendment to or modification of these Terms will be binding unless in writing and signed by Bridge Booking LLC. The Bridge Live Privacy Policy describes how we handle personal information; it is provided as a notice and is not a contractual component of these Terms. Any translation of these Terms is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of these Terms shall govern, to the extent not prohibited by local law in your jurisdiction.

Contact Us

For support on an issue with your use of the Bridge Services, please contact us at support@bridge.live or call 615-249-8626.

Bridge Booking LLC

5300 Main Street

Spring Hill, Tennessee, 37174