Privacy Policy

OUR PLEDGE

We are committed to maintaining and protecting your private personal data. This Privacy Policy ("Policy") describes how Bridge Booking LLC, the owner and operator of the Bridge Live mobile application and the website located at bridge.live ("Bridge" or the "Bridge Platforms"), collects, uses, and shares personal data. For purposes of this Policy, the term "User" refers to all account types that can be established on the Bridge Platforms, including without limitation Performer, Tech (a technical professional supporting live events), Agent (a user who represents a venue or organizer), and Ticket Purchaser (Fan) accounts. This Policy is a notice, not a contract: where the law requires your consent for a specific practice, we ask for it at the point of the activity, and the choices available to you are described in the "Your Rights and Choices" and "Your Privacy Choices" sections below.

PERSONAL DATA COLLECTION AND USAGE

When you sign up for Bridge, we collect the personal data needed to create your Bridge account. For all account types (Performer, Tech, Agent, and Ticket Purchaser), signup collects:

• Name (First & Last Name)
• Email Address
• Phone Number

Your password is created and held by our identity provider (Microsoft Azure Active Directory B2C) as part of signing in; Bridge does not store your password in its own systems.

Depending on your account type, you may choose to add further profile information — such as a profile photo and other images, a biography or description, a general location (city and state), genres and skills, social media links, website links, equipment and availability details, and a payable-to name. Venues additionally provide their business address and capacity. This profile information is optional except where a feature requires it.

Payment Information

Payment details — card numbers, expiration dates, security codes, and bank account numbers — are provided by you directly to our payment processor, Stripe, through payment forms Stripe operates. Bridge does not receive or store full card numbers or bank account numbers. Bridge receives limited payment information from Stripe, such as payment identifiers, transaction records, verification status, and the last four digits of a payment method, which Bridge needs to operate the Bridge Platforms.

Ticket Purchases

When you purchase a ticket — with or without a Bridge account — we collect your name, email address, and phone number to deliver your tickets and receipts, along with order details and, as described in the "Cookies, Analytics, and Advertising Technologies" section, certain device and advertising attribution information unless you have opted out. Ticket purchaser names and check-in status are shared with the event's organizer for admission purposes (see "Event Organizers" below).

Collected Personal Data

While using the Bridge Platforms, we receive not only personal data provided by you but we also collect data about you through the use of cookies and similar technologies. For more information, please see the "Cookies, Analytics, and Advertising Technologies" section of this Policy.

Public Profile Visibility

If you maintain a public profile (such as a Performer, Act, Tech, or Venue profile), the following information is visible to the public when your profile is public: your profile or Act name, profile images and galleries, biography and description, general location (city and state), genres and skills, social media and website links, and performance videos or links you add.

Your contact email address and phone number are private by default on all account types. Each has its own visibility setting that you control; they are shown to other users only if you choose to make them visible. In addition, when a commission or representation contract is proposed or in place, each party's name, email address, and phone number are shared with the other party so they can review the proposal and contact each other. Where a commission contract covers profiles whose payments are disbursed to a Payment Account held by someone who is not a party to it, the names of the parties are shared with that account's holder once the contract is accepted, so the holder can review and decide whether to authorize the commission on their account. Ticket Purchaser accounts do not have public profiles. W-9 documents, payment information, and purchase history are never public.

W-9 Tax Forms and In-Platform Sharing

Storing a W-9 within the Bridge Platform is optional. If you elect to do so, Bridge stores the document in encrypted form in Bridge's own cloud storage; W-9 documents are not stored by our payment processor. Your W-9 is accessible to you and, for tax-reporting purposes (such as the preparation of Form 1099), to the Acts you are a member of (including their leaders and authorized agents) and to the Venues and Agencies with which you or your Act confirm a client relationship. Documents are retrieved through access-controlled, time-limited links.

Stripe

The Bridge Platform is an End User of Stripe. When subscribing to our services ("Subscription Payments"), purchasing tickets or making other payments in the App, Stripe may require additional personal data beyond that required by Bridge. By use of Stripe through the Bridge Platform, you accept Stripe's Terms of Service and Privacy Policy. Payments made through the Bridge website are processed by Stripe. Purchases made through the Apple App Store or Google Play are processed by Apple or Google, respectively, under their own terms and privacy policies, and Bridge receives only limited transaction and subscription information from those providers. Information you submit directly to Stripe, Apple, or Google is collected and controlled by that provider, not by Bridge.

Service Providers

Bridge uses service providers to operate the Bridge Platforms, and personal data is processed by them on our behalf for the purposes described in this Policy. Our service providers include: Microsoft Azure (application hosting, databases, file storage, sign-in and identity through Azure Active Directory B2C, text-message delivery through Azure Communication Services, push-notification delivery through Azure Notification Hubs, and service diagnostics through Application Insights); Twilio SendGrid (email delivery, including the recipient address and message content of the emails we send you); Google (Maps and geocoding services used to locate Venues and validate addresses); and Stripe, Apple, and Google for payments as described above. Service providers are permitted to use personal data only to perform services for Bridge and are required to protect it. The analytics and advertising providers, event organizers, and Performers described in the "Cookies, Analytics, and Advertising Technologies" section are not service providers; they process the data described in that section under their own privacy policies.

Event Organizers

If you purchase tickets to an event, the event's organizer (such as the Venue) receives the information needed to operate the event: attendee names, contact details, ticket tier and seating information, and check-in status (for example, through guest lists and entry scanning). Organizers are independent parties; under our Venue & Organizer Terms they may use this information only to operate the event and meet their legal obligations, and not for unrelated marketing or resale.

Third Party Sharing

From time to time, in the context of booking your performances with Venues and other offers that may arise in that context, Bridge may contact you on behalf of external business partners about a particular offering that may be of interest to you; Bridge does not transfer your personal data to such partners without your consent. You have the option to connect your Bridge account or advertising integrations with third-party services. Information you provide directly to a third-party service is governed by that service's own terms and privacy policy, not this Policy.

Required Disclosures

In good faith reliance or as required by law, Bridge may disclose your personal information when:

• Conforming with applicable state or federal law
• Complying with a legal action served against Bridge or its affiliates
• Protecting and defending the rights and property of Bridge
• Under exigent circumstances, protecting the personal data and safety of Bridge users and the public

If Bridge is involved in a merger, acquisition, financing, or sale of assets, personal data may be transferred as part of that transaction, subject to this Policy or a successor policy with notice of any material changes.

Data Usage

The personal data that you provide is used to operate, personalize, and improve the Bridge Platforms. This may include:

Service Communications

We send service communications — such as ticket delivery, receipts, verification codes, booking and payment notifications — by email, text message, and push notification. You can turn individual notification channels on or off in your account's notification settings; message and data rates may apply to text messages according to your carrier plan.

Marketing

We may send you information or opportunities with regard to upcoming events or services through email, text message, or push notifications through the Bridge Platforms. Marketing communications are separate from service communications: your consent to marketing messages is never a condition of purchasing anything from Bridge, and you may opt out of marketing at any time through your notification settings or the unsubscribe mechanism in the message, without affecting your account or service communications.

Research & Feedback

We may contact you for your feedback regarding the Bridge Platforms to help us improve our products and services. You may unsubscribe from this feature if you choose.

Advertising and Cookies

In accordance with applicable laws, we seek to deliver tailored advertising and marketing through the Bridge Platforms. For details about the advertising and analytics technologies we use and the choices available to you, please see the "Cookies, Analytics, and Advertising Technologies" section of this Policy.

Data Protection

The data you provide allows Bridge to better protect you and your personal information while using the Bridge Platforms. This includes protecting your legal rights and preventing and detecting unlawful or prohibited behavior.

COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

Bridge and our partners use cookies, pixels, software development kits, and similar technologies on the Bridge Platforms. These technologies fall into three general categories: (1) essential technologies required to operate the Bridge Platforms, such as authentication and security cookies; (2) analytics technologies that help us understand how the Bridge Platforms are used; and (3) advertising technologies that measure the effectiveness of advertising and attribute purchases to advertising campaigns.

Analytics

We use Google Analytics to understand how visitors use the Bridge Platforms. Google Analytics uses cookies to collect information such as the pages you visit, how you arrived at the Bridge Platforms, and how you interact with them. You can opt out of analytics cookies at any time using the "Your Privacy Choices" link in the footer (also labeled "Cookie Preferences"); we also honor the Global Privacy Control browser signal as described below, and you can manage cookies through your browser settings. For more information on how Google uses this information, visit How Google uses information from sites or apps that use our services. You can also install the Google Analytics opt-out browser add-on.

Advertising Measurement

We use Google Ads conversion tracking to measure whether visitors who arrive from Google advertising complete a purchase or other action on the Bridge Platforms.

We also use business tools provided by Meta Platforms, Inc. ("Meta"), specifically the Meta Pixel and the Meta Conversions API, to measure the effectiveness of advertising on Meta's services (such as Facebook and Instagram) and to attribute ticket purchases to advertising campaigns. The Meta Pixel operates in your browser and may set or read cookies (such as the "_fbp" and "_fbc" cookies). The Meta Conversions API transmits event information to Meta directly from our servers.

When you view event pages, begin checkout, or complete a ticket purchase, the information transmitted to Meta may include: actions you take on the Bridge Platforms (such as pages viewed, checkout initiation, and purchases); order information (such as the event, ticket quantity, purchase amount, currency, and order identifiers); device and browser information (such as IP address, browser user agent, cookie identifiers, and advertising click identifiers); and contact information you provide during checkout (such as your email address, phone number, and name). Contact information is converted into a hashed (pseudonymized) format before it is transmitted; the device, browser, and order information described above is transmitted in unhashed form. Meta processes this information as an independent data controller in accordance with its own Privacy Policy, and may use it to personalize the advertisements you see and to provide measurement services. You can manage how Meta uses information about you through the ad preferences settings in your Facebook or Instagram account.

Sharing with Event Organizers and Performers

Event organizers (such as Venues) and Performers featured on an event may connect their own Meta advertising accounts to the Bridge Platforms to measure advertising they run for their events. If you purchase tickets to such an event, the purchase and measurement information described above may be transmitted to the Meta advertising accounts of that event's organizer and its featured Performers for advertising measurement and campaign optimization. This transmission occurs only in connection with events that the organizer hosts or on which the Performer is featured. Event organizers and Performers are independent parties; their use of this information is subject to their own privacy policies, to Meta's terms, and to contractual restrictions in our Terms of Service limiting their use of this information to advertising measurement and campaign optimization for their events on the Bridge Platforms.

Your Privacy Choices

You can opt out of the advertising technologies described above using the "Your Privacy Choices" link in the footer of every page (also labeled "Cookie Preferences"). Declining non-essential cookies there stops the Meta Pixel, Google Analytics, and Google Ads measurement from running in your browser and stops our servers from transmitting your information to Meta through the Conversions API for your future purchases. If you are signed in when you opt out, we also apply your opt-out to your account, so it follows you to purchases made on other devices while signed in. If you opt out during guest checkout, the opt-out applies to that purchase.

We also honor the Global Privacy Control browser signal: if your browser sends it and you have not made an explicit choice on the Bridge Platforms, we treat it as an opt-out automatically. A later explicit "Accept All" by you on the Bridge Platforms overrides the browser signal for this site. You may also opt out by emailing support@bridge.live from the email address associated with your purchase or account. Opting out of advertising technologies does not affect ticket delivery, receipts, or any other service communication. Essential technologies that are required to operate the Bridge Platforms, such as those used to process payments and prevent fraud, cannot be disabled.

YOUR RIGHTS AND CHOICES

Privacy laws give you, the User, depending on where you live in the United States, particular rights over your personal data. These rights pertain to the collection, use, and sharing of your personal data. Such rights may include:

Access and Portability

You have the right to know what personal data we have collected about you and to request a copy of it in a portable format.

Correction

For inaccurate personal information, you have the right to request that we correct it for you. Much of your profile information can be corrected directly in your account settings.

Deletion

You have the right to request the deletion of personal information collected from or about you. You can delete your account in the app (Settings → My Account → Delete Account) or by emailing support@bridge.live from the email address on your account. Deleting your account removes your profile and account information, images, and stored W-9 documents from the Bridge Platforms. Some records are retained after deletion where we are required or permitted to keep them, including transaction, payment, and tax records; records needed for fraud prevention, security, and dispute resolution; residual copies in backups for a limited period; and information already provided to event organizers or transmitted to third parties (such as the advertising partners described above), which is subject to those parties' own policies. For more detail, see our Deletion Policy. Situations in which Bridge may not be able to delete personal data include:

• any legal obligation to retain the data
• when it is necessary to process the data for the purpose for which it was collected
• when necessary to detect security breaches and protect against fraudulent activity
• as otherwise permitted by exceptions under applicable privacy laws, including the California Consumer Privacy Act (CCPA)

Right to Opt Out of Targeted Advertising

Bridge does not sell personal data for money. Bridge does disclose the information described in the "Cookies, Analytics, and Advertising Technologies" section to advertising partners, which some state laws treat as "sharing" personal information or processing it for targeted advertising. You have the right to opt out of that disclosure. You can exercise it through the "Your Privacy Choices" link in the footer, through the Global Privacy Control browser signal (which we honor automatically), or by emailing support@bridge.live.

Non-Discrimination, Authorized Agents, and Appeals

We will not deny you services, charge you different prices, or provide a different level of service because you exercised a privacy right. Where applicable law allows, you may designate an authorized agent to submit a request on your behalf; we will verify the request with you. If we decline a request, you may appeal by replying to our decision or emailing support@bridge.live with the subject "Privacy Appeal," and we will respond as applicable law requires.

You may exercise any of these rights by using the controls described above or by contacting us at support@bridge.live or 615-249-8626. In order to verify requests, we may ask you to provide certain details regarding your Bridge account. Depending on the sensitivity of the request, we may require you to confirm your request through an automated message before addressing your privacy issue. To the best of our ability, we will respond to your request within forty-five (45) days, or within such other period as applicable law requires.

SECURITY AND RETENTION OF PERSONAL DATA

Bridge keeps in place security measures to maintain our pledge to protect your personal data. In order to maintain your personal data, Bridge implements security measures depending on your type of account. Our measures are designed to protect your personal data covered under this Policy from unauthorized access, destruction, loss, alteration, or misuse. While our measures are regularly maintained to protect your personal data, no data transmission or storage can be 100% secure. If an account was created using your information without your knowledge, please contact us.

Your diligence can assist Bridge in providing the best possible protection for your personal data. Creating and safeguarding a strong password, and not using identical login credentials that you use for other accounts are the best ways to help secure your personal data. If you believe your Bridge account's security has been compromised, please contact us immediately.

How long we keep personal data depends on what it is: account and profile information is kept while your account is active and deleted when your account is deleted (subject to the exceptions described under "Deletion" above); transaction, payment, and tax records are kept for the periods required by tax and financial law; stored W-9 documents are kept while stored by you and removed with your account; service diagnostics and logs are kept for limited operational periods; and communication preferences are kept until you change them.

Bridge stores personal data on cloud infrastructure provided by the service providers identified in this Policy, principally Microsoft Azure.

CHILDREN AND MINORS

Bridge is not intended for children under the age of thirteen (13) years of age. We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, do not use or provide personal data to Bridge through any of its features. If Bridge determines that it has collected or received personal data from a child under the age of 13 without the consent of a parent, we will delete the personal data and comply with applicable law and regulations. If you believe we have any personal data from or about a child under the age of 13, please contact us.

Users between thirteen (13) and seventeen (17) years of age may use the Bridge Platforms, including purchasing tickets, only with the consent of a parent or guardian as described in our Terms of Service. We do not knowingly sell the personal data of any user, and we do not knowingly share the personal data of users under sixteen (16) years of age with advertising partners.

UPDATES

We may occasionally change this Policy from time to time to maintain compliance with new services, changes in our privacy practices, or relevant laws. When changes are made, we may provide you with alerts or disclosures by posting them on our website and updating our Policy.

The latest updated version of our policy will be posted at the top of this Policy indicating when this Policy was last revised. Any changes are effective the latter of when we post the revised Policy or otherwise provide notice of the update as required by law.

CONTACT INFORMATION

If you have any questions regarding this Bridge Privacy Policy or would like to opt out of any Bridge feature, please contact us at support@bridge.live or call 615-249-8626.